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SOIDEM Data Technologies
TMS

TMSShipping logistics

What nobody tells you

You're giving money away to your carrier.

The problem isn't logistics. It's that you're not measuring it. TMS connects your Shopify store to all your couriers, measures your real SLA, detects lost shipments and files claims with the carrier automatically.

50% of your customers don't come back after a bad delivery.— Bringg, 2024

  • Set up in 4 days
  • No code changes
  • Data in the EU · GDPR
50%
of your customers don't come back after a bad delivery.Bringg, 2024
25%
of your tickets are "where is my order?".Kustomer
70%
of lost parcels are recoverable — if someone claims them.
4 days
to connect Shopify and your couriers and start operating.

The problem

How much money are you losing every month?

While one customer asks where their order is, another parcel goes missing without anyone claiming it. And because you don't measure it, you go into the annual negotiation with hunches, not data.

01

Lost orders never claimed

70% of lost parcels are recoverable — but only if you claim on time and with the right paperwork. Most people don't.

€1,500–4,000 / year per 1,000 orders

02

SLA breached in silence

You signed a 95% SLA with your courier. The real figure is 86%. But since nobody measures it, you go into the annual negotiation with hunches, not data. Customers who don't come back. An NPS in freefall.

03

Premium shipping downgraded

You charge for premium home delivery. The courier drops it at a pickup point because it's cheaper. They pocket the difference. Your real margin, evaporating with every parcel.

04

Zero visibility

Your customer service team fights fires instead of preventing them. Every incident arrives when the customer is already angry, not before.

The solution

This is what changes everything.

Connect your Shopify store and your couriers. In 4 days you're operating, measuring and recovering money.

  1. 01

    You connect

    Your Shopify store and your couriers. No code changes.

  2. 02

    We see

    Every order in real time, on a single screen.

  3. 03

    We detect

    Losses, delays and shipping-method fraud.

  4. 04

    You recover money

    Automatic claims to the courier. Paperwork ready.

“Collecting what the courier owes you stops being a project. It's a button.”

Features

Everything your operations team needs.

Built for Shopify stores with real volume that are already juggling several couriers at once.

Real SLA dashboard

Real SLA vs. contractual SLA. By channel, country, courier and method. The numbers your courier doesn't want you to see.

Auto

Automatic claims

Shipment lost or delivered outside SLA → TMS prepares the claim with the paperwork, sends it to the courier and follows it up until you're paid.

Shipping-method fraud detection

You charge for premium home delivery but the courier leaves it at a pickup point. TMS detects it and flags it — so you can claim the difference.

Customer

Public tracking page

A custom URL per order, with your brand, language and the courier's real timeline. −50% "where is my order?" tickets.

Native multi-courier

SEUR, UPS, GLS, DHL, MRW, Correos Express and the main European carriers. One status language, in a single table.

European SLA map

Spot at a glance which corridor is failing this month. Useful for renegotiating or switching courier on a specific route.

Pro

API and webhooks

Receive events in your system when there's an incident or a recovered payment. Integrate with Slack, email or your own CRM.

Multi-organisation

If you manage several stores or brands, each has its own data and permissions. Guaranteed isolation.

Export to Excel/CSV

For your accountant, bookkeeping or data warehouse. Clean structure, ready to import.

Before vs. after

From firefighting to recovering money.

Without Soidem

Manual. Reactive. Losses written off.

  • You hear about the incident when the customer opens a ticket.
  • Claiming from the courier takes a full day of every ops team member's time.
  • The courier's SLA is "a feeling", not a figure.
  • Lost orders are written off as a cost of doing business.
  • Shipping-method fraud goes unnoticed every month.

With Soidem

Automatic. Proactive. Money recovered.

  • You spot the incident before your customer does.
  • One-click claims to the courier, paperwork ready.
  • SLA measured to the minute, by country and by courier.
  • You recover €1,500–4,000 / year per 1,000 orders / month.
  • Every method downgrade is detected and billed.

Per 1,000 orders / month

Results counted in euros, not likes.

€1.5–4K
recoverable per yearin automatic claims to the courier for shipments lost or delivered outside SLA.
−50%
WISMO tickets("where is my order?") thanks to the public tracking page with your brand.
+5 pp
real margin recoveredby detecting and billing delivery-method downgrades.

Pricing that fits

A plan sized to your volume.

The price depends on your monthly shipping volume and the couriers you need to integrate. Tell us about your case and we'll design a plan that fits — and first, we'll tell you how much money you're losing.

Frequently asked questions

What you're probably wondering.

  • Yes. Couriers have SLA and loss clauses in their commercial contracts — if you meet them (timely notification, correct paperwork), they're obliged to compensate you. Our clients recover between €1,500 and €4,000 a year for every 1,000 orders a month. What almost always fails is the paperwork and the deadlines: TMS automates that for you.

  • Yes. Any Shopify plan (Basic, Shopify, Advanced, Plus). The connection uses official OAuth — one click and you're done. We don't touch your theme or your checkout.

  • If it has an API, almost always. Our architecture is adapter-based, so adding a new courier takes us between 1 and 3 weeks depending on complexity. Let us know and we'll give you a timeframe.

  • 4 days from signing to having the dashboard running with real data. No code, no IT involvement.

  • Each courier runs in isolation in its own process. If SEUR hits a rate limit or goes down, UPS, GLS and DHL keep working. And when the API comes back, we sync whatever was missed automatically.

  • Yes. Data encrypted in transit (TLS 1.3) and at rest (AES-256), servers in Frankfurt (EU), GDPR compliant. Each organisation sees only its own data. DPA available on request.

In 15 minutes

We'll tell you how much money you're losing.

No commitment. No card. No 6 meetings before we start talking numbers.

  • Your account analysed on the spot
  • A real estimate of recoverable money per year
  • Integration plan: dates and cost

Logistics platform for e-commerce. Measure your real SLA, detect lost shipments and claim from the courier automatically.